Order Status
How long does it take to receive shipments after ordering?
Do you provide rush shipping?
Placing Orders
How do I place an order?
What are acceptable payment methods?
Are there any order limits?
Returning Orders
I received items that were damaged in transit, how do I replace them?
I wish to return my order, how do I do so?
I see you have a 30 day Money-Back Guarantee. What if I am past my 30 days?
Mailing List
How do I join your mailing list?
How do I stop receiving mail or email?
Dividend Dollars
I received Dividend Dollars with my order. How do I use them?
How long does it take to receive shipments after ordering?
When placing orders with the National Collector’s Mint, we ask that our customers allow 10-14 business days (2-3 weeks) for processing and receipt of their orders.
Do you provide rush shipping?
Our standard delivery time for orders is 10-14 business days. For credit card and online orders, we do offer overnight and/or 2 days shipping for an additional charge. Simply select your shipping preference at checkout. (Please note: this service is based upon item availability.)
How do I place an order?
ONLINE: Order 24 hours a day/7 days a week via our secure, online shopping cart! If you have any questions, please contact us for assistance.
PHONE: If you would like to order via check, or speak with our friendly customers service reps, simply call the VIP sales line at 1-888-462-6468 between the hours of (9am and 10pm EST).
MAIL: You may mail your order and payment to:
National Collector's Mint
8 Slater Street
Port Chester, N.Y. 10573
When mailing your order, please be certain to include a small note indicating the exact item you wish to order, including any reservation code or department number if you are shopping from a catalog, advertisement, or mailing.
What are acceptable payment methods?
We accept the following credit cards: Visa, MasterCard, American Express and Discover.
If ordering by phone, we accept money orders, checks, and bank certified checks drawn on United States funds.
Due to special releases or limited availabilities, some items are sold subject to a limit, which sets the maximum number allowed per order. Please refer to your offer for specific order limits.
I received items that were damaged in transit, how do I replace them?
Please accept our apologies for the condition of your package. Our shipping department goes to great lengths to ensure that our quality merchandise is shipped securely. For those customers who wish to replace the item, we ask that they simply return the items to our warehouse via insured mail with your request and we will issue a prompt exchange.
Please return this order to our processing center at:
FMC Processing Center
32 Railroad Avenue
West Haven, CT 06516
Upon receipt of your order, the damaged merchandise will be promptly replaced!
I wish to return my order, how do I do so?
We Unconditionally Guarantee Your Satisfaction.
You can order with confidence from National Collector’s Mint because all of your purchases are fully protected by our 30-day solid gold money-back guarantee! If for any reason you’re not 100% delighted with anything you buy simply return it within 30 days, via insured mail, for a prompt exchange or refund – your choice.
Please return your order and invoice to our processing center at:
FMC Processing Center
32 Railroad Avenue
West Haven, CT 06516
Upon receipt a prompt exchange will be issued for those interested customers, otherwise a refund will be issued.
I see that you have a 30-day money-back guarantee. What if I am past my 30 days?
We here at the National Collector’s Mint stand by our products 100%. For those customers who have exceeded our 30-day money back guarantee time frame, we offer an exchange program. Simply return your order to us via insured mail to our processing center, and we will exchange your order for any available merchandise in our product line.
How do I join your mailing list?
Simply click here to join our e-mail newsletter today for updates on new products, special releases, and sales!
Click here to receive a copy of our FREE catalog.
How do I have my name removed from your mailing list?
To be removed from our mailing list, please send us the following account verification information:
Full Name:
Address:
City/State/Zip Code:
Telephone Number:
Customer ID:
Email Address:
Please allow 90 days for all preprinted mailers to be cycled out.
To unsubscribe from our email newsletter, please click here.
What are Dividend Dollars?
One Dividend Dollar is earned for every $20 worth of purchases made. These Dividend Dollars are as good as cash for future orders with the National Collector’s Mint. You may use Dividend Dollars to pay for up to 50% of the order total of any future order! It is our way of saying “Thanks!” for being a valued customer.
