Categories:
When placing orders with the National Collector’s Mint, we ask that our customers allow 10-14 business days (2-3 weeks) for processing and receipt of their orders. Rush shipping of credit card orders is available for an additional fee on some items. When ordering, your representative can inform you of whether rush shipping is available.
Top of page
Our standard delivery time for orders is 10-14 business days. For credit card orders, we do offer overnight and/or 2 days shipping for an additional charge. For an additional $25 we can overnight your order for you the following business day, or $15 for 2-day service. Orders paid by check, check by phone or money orders are not eligible for the rush delivery service. Please note: this service is based upon item availability.
Top of page
PHONE: The quickest way to order with a credit card or check by phone, is to call our VIP sales line at 1-888-462-6468.
One of our VIP sales representatives will be on hand to assist you with placing your order.
MAIL: You may mail your order and payment to:
National Collector's Mint
8 Slater Street
Port Chester, N.Y. 10573
When mailing your order, please be certain to include a small note indicating the exact item you wish to order, including any reservation code or department number shown on the sales literature.
INTERNET: Simply visit www.nationalcollectorsmint.com. Select the product that you wish to order, click “add to cart” and begin your order!
Top of page
We accept the following credit cards: Visa, MasterCard, American Express and Discover. You may also place orders by utilizing our easy Check-By-Phone method. Additionally we accept money orders, checks, and bank certified checks drawn on United States funds
You may place your order by calling our order line Toll-Free at 1-888-462-6468.
Or payment may be mailed to:
National Collector’s Mint
8 Slater Street
Port Chester, NY 10573
Top of page
Many Items are sold subject to a limit, which sets the maximum number allowed per order. Please refer to your offer for specific order limits.
Top of page
I received items that were damaged in transit, how do I replace them?
Please accept our apologies for the condition of your package. Our shipping department goes to great lengths to ensure that our quality merchandise is shipped securely. For those customers who wish to replace the item, we ask that they simply return the items to our warehouse via insured mail with your request and we will issue a prompt exchange.
Please return this order to our processing center at:
FMC Processing Center
32 Railroad Avenue
West Haven, CT 06516
Upon receipt of your order, the damaged merchandise will be promptly replaced!
Top of page
Upon receipt of any National Collector’s Mint product you have 30 days to fully inspect it. If you are not completely satisfied with your purchase, we can either exchange it for one of our wonderful products from our catalog, or you may receive a refund of your purchase price. Simply return the order with your invoice, within 30 days via insured mail, and we will promptly refund you. Your total satisfaction is guaranteed!
Please return this order to our processing center at:
FMC Processing Center
32 Railroad Avenue
West Haven, CT 06516
Upon receipt, a prompt exchange will be issued for those interested customers, otherwise a refund will be issued.
Top of page
We here at the National Collector’s Mint stand by our products 100%. For those customers who have exceeded our 30-day money back guarantee time frame, we offer an exchange program. We will exchange your order for any available merchandise in our product line. Simply return your order to us via insured mail to our processing center at:
FMC Processing Center
32 Railroad Avenue
West Haven, CT 06516
Upon receipt of your order at our processing center, an exchange will be made. For faster processing, please include a small note indicating what you wish to make the exchange for.
Top of page
MAIL LIST
Thank you for your interest. Upon the placement of your first order, you will be added to our VIP Customer List. Those customers receive mailings and catalogs periodically showcasing fantastic new items. You may also join our mailing list by contacting us with the following information:
Full Name:
Top of page Address:
City/State/Zip Code:
Telephone Number:
Email Address:
Once we have this information on file, you will be added to our VIP customer mailing list!
Top of page
To be removed from our mailing list we will need the following account verification information:
Full Name:
Top of page Address:
City/State/Zip Code:
Telephone Number:
Customer ID:
Email Address:
Upon receipt of this information, please allow 90 days for all preprinted mailers to be cycled out.
Top of page
Upon receipt of any National Collector’s Mint product you have 30 days to fully inspect it. If you are not completely satisfied with your purchase, we can either exchange it for another wonderful product from our catalog, or you may receive a refund of your purchase price. Simply return the order within 30 days via insured mail, and we will promptly refund you. Your total satisfaction is guaranteed!
Please return your order to our processing center at:
FMC Processing Center
32 Railroad Avenue
West Haven, CT 06516
Upon receipt, a prompt exchange will be issued for those interested customers. Otherwise a refund will be issued.
Top of page
What are Dividend Dollars?
One Dividend Dollar is earned for every $20 worth of purchases made. These Dividend Dollars are as good as cash for future orders with the National Collector’s Mint. You may use Dividend Dollars to pay for up to 50% of the order total of any future order! It is our way of saying “Thanks!” for being a valued customer.
Top of page
If you are receiving monthly shipments in one of our collectable series, you were enrolled when you purchased the introductory item in the series. Each series is described in the sales literature you received.
We offer this to you at no risk or obligation and you may cancel at any time by calling 1-800-452-4381 between 9am and 6pm EST, Monday through Friday.
We offer this to you at no risk or obligation and you may cancel at any time by calling 1-800-452-4381 between 9am and 6pm EST, Monday through Friday.
You do not need an RMA#. Please return this order to our processing center at:
FMC Processing Center
32 Railroad Avenue
West Haven, CT 06516
Upon receipt, a prompt refund will be issued for returned merchandise and your series will be cancelled. If you wish to exchange the merchandise, simply include a small note indicating what you wish to exchange you order for.
Top of page
All Customers who have placed orders for our Freedom Tower Commemoratives have been mailed a letter explaining how to receive a refund.
We ask that customers return their orders with the refund request form at the bottom of the letter, using the return label provided. Please be certain to follow all return instructions listed on your letter. Rest assured a refund will be issued within 60 days of the return of your order, to the method of payment used at the time of your purchase.
Top of page
I have received a letter in the mail regarding my order, how do I cancel my order?
To cancel your order, simply return the cancellation request form located at the bottom of your letter within 30 days of the date of the letter to the
address listed. Upon receipt of your cancellation request, your order will be cancelled. If you ordered using a credit card, please note that your credit card has not been charged. For cashed checks/money orders, a refund will be issued within 60 days of the date of your letter. We appreciate your patience in this matter.
Top of page
HOW TO CONTACT CUSTOMER SERVICE
We apologize for any inconvenience that you may have experienced trying to contact our call center. Due to overwhelming response to our advertisements, our call center has received higher-than-normal call volumes. You may use any of the methods listed to contact our customer service department:
BY MAIL: National Collector’s Mint
8 Slater Street
Port Chester, NY 10573
BY EMAIL: cs@ncmintonline.com
BY PHONE: 1 800-452-4381 between 9am and 6pm EST, Monday through Friday.
BY FAX: 914 935-3321
Top of page
